FAQ
HOW DO I SELECT THE BEST CLEANER FOR ME OR MY BUSINESS?
Having resources to use when choosing a cleaning service, could help you make a better decision. Ask yourself or other cleaning companies the following questions:
Is the company Nevada state licensed with general liability insurance?
Are there photos of recent work on the website or social media so I can determine if they are good cleaners?
Am I ok with hiring a solo cleaner or do I want a team?
Is there a COVID-19 protocol in place?
Are the charges in my price range?
Do see I see value?
WHAT HAPPENS WHEN SOMETHINGS BREAKS?
Understanding that accidents happen, it is important for us to be prepared. Having $2M in general liability coverage builds trust with my clients, by giving you peace of mind in the event of an accident or damage occurs. Being properly insured is an important aspect, and operating legally is what allows me to charge more than the person who is cleaning on the side who is uninsured.
HOW ARE YOU FOLLOWING COVID-19 PROTOCOLS?
Following the recommendations placed by the CDC, we have implemented the following protocol by continuing to practice everyday prevention by:
Proper hand washing before and after service on your office or home, avoiding close contact, and covering common coughs and sneezes.
Staying home if experiencing symptoms and self-isolating.
Ensuring supplies and equipment is properly disinfected after each cleaning service.
All washable equipment is properly washed in hot water.
In the event of a COVID clean or fog service, all washable materials are thrown away. Proper gear such as fully hooded overalls, mask, goggles and gloves are discarded.
Using EPA-registered disinfectants to be used against human corona virus.
WHAT CAN I EXPECT FROM A COVID CLEANING?
Our Green Cleaning Services are put in place so we can help you maintain compliance with the state and uphold the cleanliness of your facilities and homes to prevent the spread of COVID-19.
A walk through will be conducted to ensure the space is prepped for service.
All doors and accessible windows will be opened for proper ventilation.
Surface prep.
Fog entire facility or deep clean.
Using hand to surface wet wiping method on high-touched surfaces.
Allow facility or home proper time to ventilate.
Combs Commercial Cleaning is not responsible for any damage to electronics that we are required to disinfect. We ask you isolate any items you do not want sanitized and keep them out of contact post fogging for the duration of the vacancy.
WHAT CAN I EXPECT TO PAY?
Free estimates and walk throughs are always available. Estimating prices by the job, creating different options to choose from based on your needs and being flexible has been the most effective method for Combs Commercial Cleaning.
I HAVE A CLEANING SERVICE, BUT I'M NOT 100% SATISFIED, WHAT SHOULD I DO?
Bring your concerns up to your current cleaner to make sure you give them a chance to re-meet your expectations. As a cleaner, this is a demanding job and we are in the business to serve others. Remember this is a business relationship, try giving proper notice, 2 weeks or a month, reference back to the contract if needing to part ways for specifics on ending the contract and give an explanation. For growth purposes, so the cleaner can improve, or even have peace of mind, maybe it was because of financial circumstances and the budget has changed, a brief explanation is always appreciated.
HOW CAN I PREPARE FOR YOUR SERVICE?
In general, all cleaning supplies and equipment is provided by the company. Getting into the office or home is discussed prior to scheduling a date for service. Cleaning while the facility is vacant and the home is unoccupied is what best suits us. Though, not always possible, we are flexible and willing to do what works for us both. A checklist is used to ensure all areas are cleaned, this will be available for you. Time of arrival is based on a time window, we do not give exact times but more so a window of arrival time.
Office Cleaning:
As a medical professional, I understand what it means to protect sensitive patient health information from being disclosed or viewed without the patient's consent or knowledge. I take this matter seriously, therefore, understanding HIPPA laws are important.
All personal things are put away from the employees desks.
Items on desk are not moved or organized by cleaner.
Move aside smaller items to ensure a full surface wipe down can be completed.
Inside cabinets and drawers are not included in the service as they usually contain personal material.
Make sure proper entry was communicated.
Residential Cleaning:
All personal things are put away.
Toys are put away.
Pets are properly secure.
Space should be cleared and prepared to ensure a proper clean can be done.
Move Out Cleaning:
All heavy equipment is removed from the home and it is practically empty.
Heavy trash removal is not included.
Garage cleaning is not included.
If a scheduled service falls on a holiday, we will reschedule the service before the holiday to help you prepare for your guest.